Reimbursements

Get back the money Amazon owes you

Lost units, damaged stock, refunds where the item never came back. It adds up quietly. Shelfmate checks your inventory and refunds against what Amazon paid, and opens the cases for you.

Start free trial How it works

What it does

Finds every gapLost and damaged units, returns that never arrived and inbound shortfalls, matched line by line.
Files before the deadlineAmazon’s claim windows are short, so it checks daily instead of once a quarter.
Shows the moneyEvery claim with its amount and status, and a running total of what came back.

Is Amazon holding any money that’s ours?

Shelfmatejust now

Yes, $312.40. Nine units were lost at ABE8 in August and four returns were never refunded. I filed three claims, and one is already approved.

Claims$312.40 total

PAIDLost at ABE8 · 9 units$180.00

OPENDamaged in warehouse · 4$86.40

OPENReturn never received · 2$46.00

Example store, illustrative numbers.

How it works

Set it up once. It runs every day.

Step 1

Connect Seller Central

Read-only access to inventory, returns and payment reports.

Step 2

A daily reconciliation

Units in, units out, refunds and reimbursements, matched up.

Step 3

Claims drafted with evidence

Each case comes with the order and shipment details Amazon asks for.

Step 4

Follow-up until paid

Open cases are tracked until the money lands.

Control

You stay in charge

Shelfmate starts read-only. You decide what runs on its own and what waits for you.

See every claim firstOr let it file the clear-cut ones on its own.
Evidence attachedThe order IDs, shipment IDs and dates behind every case.
Money in one placePayouts, fees and reimbursements, reconciled weekly.

Also in Shelfmate

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FAQ

Reimbursements: common questions

Doesn’t Amazon reimburse automatically?

For many cases it does, and Shelfmate checks that those payments actually arrived. It also finds the cases that need you to open a claim yourself, such as refunds where the item never came back.

How far back can it look?

Amazon’s claim windows are short and change over time, so Shelfmate checks every day and files as soon as a gap is clear rather than saving them up.

What kinds of reimbursements are there?

The common ones are inventory lost or damaged in Amazon’s warehouses, customer returns that were refunded but never received, and inbound shipments where Amazon received fewer units than you sent.

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